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Export/Import Knowledge Base Configuration
Created OnMay 20, 2020
Updated OnMay 16, 2024
By:Dave
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Knowledge Base configuration can easily be exported and imported. Consider the following use cases:
- Export KB configuration as a backup.
- Migrate KB configuration from one site to another.
- Test major changes to the KB configuration.
- Synchronize settings across multiple knowledge bases This requires the Multiple KBs add-on. Learn More.
1 a) Export KB Configuration
Select the correct Knowledge Base to export configuration from.
2 b) Import KB Configuration
Ensure that you have selected the correct KB in the top right corner list.
Before importing the KB configuration, export it as a backup.
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