Other Inquiries
Shortcode
If you are referring to a WordPress shortcode, please read this article: List of Widgets and Shortcodes. If you need additional help, please Contact Us.
Changelog
Discover the latest updates to our plugin. Go to admin > Knowledge Base > Add-ons/News > New Features page.
Knowledge Base Performance
Our Knowledge Base is optimized for fast frontend loading speeds. We support customers with thousands of articles and hundreds of categories without performance issues. If you experience slow loading times, please Contact Us.
Add-on Update Failed
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You might encounter this error message during a temporary network outage: Update failed: Download failed. cURL error
Please try updating the add-on again later. - The update might have failed due to a temporary network error. Please try again later.
- Ensure your WordPress installation is up to date.
- Clear your browser and site cache, then try updating the plugin again.
- Deactivate and reactivate the plugin before attempting the update.
- Check file permissions to confirm WordPress can modify plugin files.
- Manually update the plugin by downloading the latest version and uploading it via the dashboard or FTP.
- Disable other plugins to identify any conflicts.
Contact us for further assistance if the issue persists.
Cloudflare Rocket Loader
The Cloudflare Rocket Loader will break the Front End editor. The issue is caused by the Rocket Loader automatically changing the scripts to load asynchronously, which breaks the KB Editor. The result will show the loading icon but nothing else changes.
There are three possible solutions:
- Disable the Rocket Loader as described here
- Exclude KB Pages from the Rocket Loader. To learn about exclusion rules in Cloudflare please check their official documentation here.
- Switch to use backend Editor instead.
