Export Articles as CSV
CSV file format is used to import and export limited data for KB articles. The simplicity of the CSV format allows you to easily view and edit the CSV in MS Excel, Google Sheets, and other spread sheet editors. The CSV Import and Export includes:
- Article title, date, and status
- Article content and exerpt
- Categories (without hierarchy)
- Tags
For detailed information about export and the differences between CSV and XML, read this overview article.
Step-by-Step Guide
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The export process is very simple. Please make sure you have the Import/Export add-on installed and the license key is activated before starting this process.
Step
Navigate to the export feature
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Note: Access is only available for WordPress Admins.
- Go to the Knowledge Base configurations page.
- Go to Tools Tab.
- Go to Export Tab.
- Click on the Run Export Button under CSV Export.
Step
Start Articles Export
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Click on the button to Export Articles from the Knowledge Base.
Step
Download Export File
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- Click on the "Download Export File" button.
- The download will start immediately. It will be available in your downloads folder.
Step
Import Articles with CSV File
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Click here to read about how to import the KB content from the exported CSV file.
