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Echo Knowledge Base
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- Article Page Width
- Article Layout
- Article Sidebars
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- Embedding Google Documents in Articles
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Add-ons
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Access Manager
Advanced Search Shortcode
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Please note the Advanced Search addon is required.
Search Box Configuration
The Advanced Search shortcode has two different configuration modes:
- The front-end appearance is controlled by the first KB that is listed in the shortcode.
- The search results are then taken from each KB ID listed in the shortcode.
If you are using blocks for your knowledge base’s Main Page, there is no need to use the Advanced Search shortcode. Instead, use the Advanced Search Block.
Shortcode for Advanced Search
The Advanced Search shortcode allows editors to use the shortcode on any page to display the Knowledge Base search box. KB users can then search the Knowledge Base without going to the KB Main Page.
With Multiple KBs add-on, this shortcode also allows users to search more than one Knowledge Base.
The shortcode can be placed on any page, such as the Contact Us form to encourage users to search articles for solutions before submitting a ticket. Another good place to add the shortcode is the home page for site users searching for answers.
Shortcode format (backend):
%crel_bracket_open%eckb-advanced-search kb_id="1"%crel_bracket_close%
%crel_bracket_open%eckb-advanced-search kb_id="5,6,7"%crel_bracket_close%
Multiple KB Search Demo
Demo
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