Team Setup Scenarios
The KB Groups add-on helps you to organize users into KB Groups, separating their access to your knowledge base based on which categories and articles each group needs to access.
Possible ways to organize your team(s) and the public:
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- One Team – single internal KB
- One Team – single KB that has both public and private articles
- Multiple Teams – share a single internal KB
- Multiple Teams – share a single KB with some public articles
- Multiple Teams – separate KBs, each one for a separate team
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Listed below are scenarios describing how KB content can be organized and protected. Use these to decide which setup will work best for your team.
Scenario 1 – One Team with a Single Internal KB
Example:
| Knowledge Base |
Example articles:
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| Details |
How It Works
Examples:
Setup:
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Scenario 2 – Multiple Teams with a Single KB
Example:
| Knowledge Base |
Example articles:
Where:
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| Details |
How It Works
Examples:
Setup:
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Scenario 3 – Multiple Teams with Separate KBs
Example:
| Knowledge Base Example |
Each Team has its own KB: Warehouse KB e.g. Team 1
Office KB e.g. Team 2
Where:
Please note: This option is only available with the additional add-on Multiple Knowledge Base plugin. Click here to learn more about it. |
| Details |
How It Works
Examples:
Setup:
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Additional Examples of Content and Access Setup:
A Knowledge Base with registered users and with some users external to the company:
- Registered users (members) have access to certain categories, while your staff can access all categories. [scenario 2]
- Set up one KB for members and a second KB for staff. This option requires the Multiple KBs add-on. [scenario 3]
One Knowledge Base per customer (requires the Multiple KBs add-on ):
- Each KB is accessible only to a specific supplier or agency users. This option requires the Multiple KBs add-on. [scenario 3]
- Each product has its own KB with users. This option requires the Multiple KBs add-on. [scenario 3]
A Knowledge Base with both public and internal content:
- The public can see some articles and categories. Internal users have access to the whole KB or share KB access between different groups. [scenarios 1-3]
