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This KB documentation is using Advanced Search, Links Editor and Elegant Layouts add-ons.

  • Echo Knowledge Base

  • Add-ons

  • Access Manager

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Frequently Asked Questions

What kind of support does your plugin offer?

We're here for you every step of the way! Our support team is available 7 days a week, ensuring you receive help within a day. No matter what questions or issues you have, we've got your back.

What are the top features?
✅ Fast search bar with listed results
✅ Five levels of hierarchical documentation
✅ Article view counter with Popular and Recent Articles
✅ FAQs Module and Shortcode
✅ Professional layouts
✅ Customizable Category Archive Page
✅ Articles with breadcrumb, navigation, TOC and more
✅ Navigation sidebar listing categories and articles
✅ AI Content Writing Like ChatGPT
Is there a way to track the most viewed or highest-rated Articles?

Yes! With our built-in views counter and analytics, keeping an eye on your most popular content is easy. This way, you can always know what your users find most helpful and interesting.

Is the plugin responsive and mobile-friendly?

Yes, our plugin is designed to look great and work smoothly on any device, ensuring your knowledge base is accessible and easy to navigate whether your users are on desktops, tablets, or smartphones.

Is the Knowledge Base free?

Yes, our Knowledge Base plugin is free and comes with an extensive list of features (link). Additionally, we offer low priced add-ons that provide more advanced capabilities, such as access control.

Is it easy to configure Knowledge Base?

Absolutely! Our Knowledge Base is super easy to get started with. We've got a straightforward setup wizard that guides you through the initial steps. And if you're into tweaking things to perfection, our configuration tool is just as user-friendly for diving into the finer details.

How often is your plugin updated?

Our plugin receives new features and improvements monthly. We're committed to making sure your experience is the best it can be, keeping the plugin fresh and up-to-date.

How can I backup / export my Knowledeg Base?

We offer a paid add-on export tool that enables you to back up or export your configuration and articles in either CSV or XML format. Additionally, our import tool assists you in easily adding or updating articles as well. Import and Export Scenarios

Does the Knowledge Base support a multi-language knowledge base?

We support WPML and Polylang, making your knowledge base globally accessible. Plus, you can customize all frontend labels.

Can I restrict access to my knowledge base?

Certainly! With our Access Control manager, you have complete control over who sees what. Whether it's for internal use, VIP clients, or premium content, you can easily manage access to different sections of your knowledge base. Learn More

Can I easily move my documentation to Echo KB?

Yes, indeed! Moving your documentation over to Echo KB is a breeze with our import tools. You can upload CSV files directly or even convert existing posts into articles seamlessly. Learn More

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