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Echo Knowledge Base
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- Order Articles and Categories
- Main Page Width
- Main Page FAQs
- Set Image and Font Icons for Categories
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- Article Page Width
- Article Layout
- Article Sidebars
- Article Page FAQs
- Embedding Google Documents in Articles
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Add-ons
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Access Manager
FAQs
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Overview
Frequently Asked Questions (FAQs) can be displayed on the KB Main Page using either the FAQs Block or the FAQ shortcode.
To display FAQs on the KB Main Page, choose one of these options:
a) Use the KB FAQs block
b) Use the KB FAQs module (part of the KB shortcode; details below)
Example
Frequently Asked Questions
✅ Five levels of hierarchical documentation
✅ Article view counter with Popular and Recent Articles
✅ FAQs Module and Shortcode
✅ Professional layouts
✅ Customizable Category Archive Page
✅ Articles with breadcrumb, navigation, TOC and more
✅ AI Content Writing Like ChatGPT
We're here for you every step of the way! Our support team is available 7 days a week, ensuring you receive help within a day. No matter what questions or issues you have, we've got your back.
Absolutely! Our Knowledge Base is super easy to get started with. We've got a straightforward setup wizard that guides you through the initial steps. And if you're into tweaking things to perfection, our configuration tool is just as user-friendly for diving into the finer details.
Yes, indeed! Moving your documentation over to Echo KB is a breeze with our import tools. You can upload CSV files directly or even convert existing posts into articles seamlessly. Learn More
Certainly! With our Access Control manager, you have complete control over who sees what. Whether it's for internal use, VIP clients, or premium content, you can easily manage access to different sections of your knowledge base. Learn More
Premade Designs
The following premade FAQ designs will change the visual presentation of your questions and the way answers are revealed:
a) KB FAQs Block
Select the KB FAQs block and configure it in the block sidebar settings:
b) FAQs Module Inside KB Shortcode
Access the KB Settings UI to configure the FAQ module.
Advanced Styling
/* Hide Category Names */
.epkb-faqs-container .epkb-faqs__cat-header{
display: none !important;
}
Note that the FAQs feature is not protected by Access Manager.
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